GUEST FAQs:

1. Can I visit the property before booking?  For both your safety and the host’s, Rooming Joe does not offer property viewings prior to booking.
2. What documents are needed at check-in? Guests are required to present a valid government-issued ID or passport, along with your booking confirmation, at check-in.
3. Are there any additional fees? The total cost of your stay includes the listing price, cleaning fees (if applicable), service fees, and taxes. All fees will be displayed at checkout.
4. Are utilities (electricity, gas, water, internet) included in the rent? Yes, utilities are typically included in the rent. Any additional charges, if applicable, will be published in the listing.
5. Is a deposit required? A security deposit is usually not required unless specified. If one is required, it’s fully refundable at check-out, assuming there’s no damage to the property.
6. Can I share a room with a friend or partner? Yes, if disclosed at the time of the reservation. All guests must communicate with the host and provide valid ID upon check-in.
7. Is long-term stay available? Absolutely! Rooming Joe hosts offer long-term stays tailored to your needs.
8. Does Rooming Joe offer customer support? Yes, Rooming Joe provide 24/7 customer support to help with any issues or questions. Please check our Rooming Joe’s website for general questions. For bookings related questions please submit your questions from your reservations page by clicking the specific booking you are requesting help with.
9. Can I extend my stay after check-in? If the room is available, you can extend your stay. Just submit a request to Rooming Joe in advance.
10. What payment methods are accepted? Rooming Joe accepts credit/debit cards and PayPal. However, the guests will specify if they accept other forms of payment including cash.
11. Is it safe to book through Rooming Joe? Yes, booking with Rooming Joe is secure. Rooming Joe never stores your credit card details, and all payments are processed through PayPal’s secure gateway.
12. Is there a booking fee? Yes, a 10% booking fee is charged upfront and is non-refundable if the host accepts your reservation.
13. Can I cancel a booking request? You can cancel a booking request before confirmation. However, the 10% non-refundable fee still applies. If your booking is confirmed and check-in is within 24 hours, cancellation may not be possible. Please contact customer support for assistance.
14. What is the booking cancellation policy? Cancellation policies vary by property. Some offer no refund after booking, while others have more flexible terms. Always review the host cancellation policy on the listing page before confirming your reservation.
15. Can I modify my reservation dates? Rooming Joe does not allow modifications or alterations to the booking. You must submit a new booking.
16. How do I pay for my stay after booking? Upon arrival, you’ll pay the host the remaining balance using the payment method specified in the host’s listing. It’s a good idea to confirm the payment method with the host in advance to avoid any confusion.
17. What is the checkout time? Each listing has its own checkout time, and the stated checkout time takes priority over the platform’s checkout time. You may be charged twice the daily rate set for the host plus an additional $25.00 processing fee if you have not checked out in time.
18. How do I book a stay? To book a stay, search for your desired location, select the dates, and choose an available listing that suits your needs. Follow the prompts to complete your booking by entering payment details and confirming the reservation.
19. Do I need an account to book a stay? Yes, you must create an account to book a stay. This allows us to verify your identity and provide a secure experience for both guests and hosts.
20. Can I book a stay for someone else? Yes, you can book a stay for a friend or family member, but you must enter their details and inform the host in advance.
21. What should I do if my booking request is declined? If a host declines your request or does not respond within 24 hours, you will receive a refund minus the fees. You can try booking another listing that meets your preferences. Those days will be blocked for the host, and they cannot get a second booking for those days.
22. How do I check in? Your host will provide check-in details, including key pickup or access instructions, in your booking confirmation or via messaging.
23. What time is check-in and check-out? Check-in and check-out times vary by listing. You can find this information in the listing details or confirm with the host.
24. Can I request an early check-in or late check-out? Early check-in or late check-out may be available upon request. Contact your host in advance to arrange. However, such a request cannot be a factor in reviewing the host. 
25. How is my personal information protected? Rooming Joe prioritizes your privacy and security. Your payment details and personal information are encrypted and protected under our Privacy Policy.
26. What should I do in case of an emergency? In case of an emergency, such as fire or medical incidents, local emergency services call. For urgent property-related concerns, contact your host.
27. How can I contact customer support? You can reach our support team via the Help Center.
28. What are house rules? Each listing has specific house rules set by the host, such as pet policies, smoking restrictions, and noise guidelines. Be sure to review and follow them during your stay.
29. Can I host events or parties at the property? Most listings prohibit parties or large gatherings. Always check the house rules and obtain host approval before planning an event.
30. What should I do if there’s a problem with the property? If you experience an issue, such as cleanliness concerns or missing amenities, contact your host immediately. If unresolved, reach out to our support team.