Host FAQs

1. How do I get paid? Hosts get paid directly by the guest upon arrival. You need to specify the mode of payment required and the currency in your listing.
2. What fees do you charge hosts? Rooming Joe charges a non-refundable flat fee per booking of $10.00 to the host regardless of the length of the stay or the price of the accommodation. All extensions are considered new booking. Booking once accepted cannot be cancelled.
3. Can I cancel the reservation after accepting it? No, since this will change the guests’ travel plans, Rooming Joe does not allow that and you can lose your account with us for doing so frequently.
4. Can I set house rules for guests? Yes, hosts can specify the house rules in the listing and the guests will see when they browse through your listing.
5. How do I manage booking availability? You can set a minimum number of days for bookings and also block some days on your calendar. 
6. Can I list multiple properties under one account? Yes, you can manage multiple listings under one host profile.
7. Can I update my listing details after publishing it? Absolutely. You can edit pricing, description, photos, and amenities anytime. It will be reviewed and published.
8. Can I temporarily deactivate or pause my listing? Yes, you can temporarily hide your listing or completely delete the listing from your profile. You can block the calendar as Rooming Joe. 
9. What if my property has been flagged? Please contact rooming joe with specifics of the listing and how the deficiencies have been cured. Rooming Joe will review and reactivate if issues have been resolved. 
10. What if my account has been disabled? If your account has been disabled because of violations of terms and conditions and or misuse of the portal or legal enforcement, then Rooming Joe cannot reactivate your account.
11. What if a guest checks out late? You can specify the checkout time, (11:00A if not specified). After which you can have him leave the premises using your local law enforcement.
12. How do I handle a guest complaint? Respond calmly, try to resolve the issue directly, and escalate if needed via platform support.
13. What if I decline a request? If you decline a request, then your calendar will be blocked for the requested dates. You can request them to be unblocked by paying $10.00 the booking fee. However, Rooming Joe may disable the listing if the host rejects bookings. 
14. How do I list my property? To list your property, create an account, navigate to the hosting section, and follow the prompts to enter details such as location, amenities, pricing, and house rules. Once submitted, your listing will be live for potential guests.
15. Can I set specific house rules for guests? Yes, you can outline house rules, including pet policies, smoking restrictions, and noise guidelines. Guests must agree to these rules before booking.
16. Are there taxes I need to pay? Tax requirements vary by location. Please check state and local regulations.
17. Can I change my availability after listing? Yes, you can update your calendar at any time to reflect availability, seasonal pricing, and blackout dates.
18. Can I modify my pricing after a booking? Once a reservation is confirmed, pricing cannot be changed for that booking. However, you can update pricing for future reservations.
19. How do I provide check-in instructions? You can share check-in details through the platform’s messaging system or in the listing description. Options include self-check-in or personal key handoff.
20. Can I set specific check-in and check-out times? Yes, you can define check-in and check-out times in your listing settings. Be sure to communicate these clearly to guests.
21. What if a guest requests early check-in or late check-out? You can approve or deny these requests based on availability.
22. What should I do if a guest violates house rules? Contact the guest to address the issue. If the problem persists, report the incident to our support team for assistance.
23. Can I charge guests for damages? Yes, you can request reimbursement if a guest causes damage beyond normal wear and tears.
24. How can I prevent unauthorized parties? Clearly state no-party policies in your house rules and set guest limits. Consider security measures such as noise monitors or requiring a minimum stay.
25. How can I ensure guest safety? Provide safety essentials such as fire extinguishers, smoke detectors, and emergency contact details. Clearly communicate safety procedures.
26. What should I do in case of an emergency? For emergencies like fire or security concerns, contact local authorities. 
27. How do I contact customer support? You can reach our support team via the Help Center.